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melkorestebanje
(@melkorestebanje)
Eminent Member

hello.This morning my super soco with a battery charged with 90% stopped suddenly when it was running at 45 km after 3 km.the screen also.I do not start. After removing the battery cable and hitting the disconnector repeatedly connect. someone happened to him?

Quote
Posted : 19/10/2018 13:33
puntofato
(@puntofato)
Eminent Member

Update.

I fully charged the battery and rode 30kms. No problem so far. We (the dealer and me) contacted the factory about the incident to ask for advice and what to do or what has caused the fault. We are waiting for the response (it is the weekend).

I have found another guy that had the exact same problem in the French forum of Super Soco. He has a TC (same battery as mine). He got the codes, bike stopped and could not even charge the battery when he returned home. Then all of a sudden after a day he was able to do so and bike was OK.

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Posted : 28/10/2018 08:05
melkorestebanje
(@melkorestebanje)
Eminent Member

again.error.la super soco stops suddenly. It runs out of power. does not turn on any light. General. After waiting for a while, remove the battery plug and disconnect the magneto-thermotherm repeatedly. I do not know if it is thermal error, plug, battery ...

ReplyQuote
Posted : 09/11/2018 13:07
puntofato
(@puntofato)
Eminent Member

Hello people.

Since the battery was under warranty I asked the guys if I could open it and check the BMS. They already had a BMS as a spare part. However, since the problem was intermittent and also shock related I thought I would check the BMS board for bad soldering connections and I did.

I found two connections on the transistors side that were sort of cracked and I resoldered them. It took a while because they have some sort of a protective chemical layer but it was done. It has been 100kms now and no sign of a problem whatsoever.

If my BMS had a fault then why not others.

Regards People

keep not polluting the air we breath!

ReplyQuote
Posted : 11/11/2018 18:25
s550v liked
puntofato
(@puntofato)
Eminent Member

Here is a Pic of the under side of the Bms  

I have circled the possible cracked connections . 

 20181111 233137

ReplyQuote
Posted : 11/11/2018 21:41
puntofato
(@puntofato)
Eminent Member

Hello people,

It has been more than 300kms since the fix I showed you and the bike is running fine with absolutely no problems with the battery. So, be aware that there might be bad solder connections on the BMS board if you experience problems.

 

Regards

ReplyQuote
Posted : 11/12/2018 19:32
Oscar, s550v and JimRides liked
patjepatatje
(@patjepatatje)
Eminent Member

IP 

ReplyQuote
Posted : 12/12/2018 07:38
patjepatatje
(@patjepatatje)
Eminent Member

Bike was in the shop 3 times now, all under warranty but what if the warranty runs out?

Gonna cost... better get rid of it i think.

ReplyQuote
Posted : 12/12/2018 07:43
Super Honda
(@super-honda)
Estimable Member

If it seems to be a general error with faulty solderings on the BMS you can get a new BMS as a Goodwill Warranty from the supplier, they rather takes som extra small costs in the beginning , will cost more if  lots of customers start to spread that fact that the circuit boards is of inadequate quality.

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Posted : 12/12/2018 16:02
puntofato
(@puntofato)
Eminent Member

I am SOOOOOO annoyed that people who have dealerships with those bikes have absolutely no idea about them...

A couple of weeks ago I went to help a friend who sells the E-go2 by goodyear. They had tried all ECUs of the bike and couldn't find anything. It appeared that there was no power in the front of the bike because of a bad cable. Problems in them are easy to be fixed. Just use your head and a multimeter.

If you are a dealer you can take parts from another bike and test in the troublesome one. So you end up with logical conclusions to the problem and get it fixed... 

 

ReplyQuote
Posted : 12/12/2018 19:25
Oscar
(@oscar)
Owner Admin
Posted by: puntofato

I am SOOOOOO annoyed that people who have dealerships with those bikes have absolutely no idea about them...

A couple of weeks ago I went to help a friend who sells the E-go2 by goodyear. They had tried all ECUs of the bike and couldn't find anything. It appeared that there was no power in the front of the bike because of a bad cable. Problems in them are easy to be fixed. Just use your head and a multimeter.

If you are a dealer you can take parts from another bike and test in the troublesome one. So you end up with logical conclusions to the problem and get it fixed... 

 

Kinda relate to this message... if you are doing a normal maintenance they don’t look at the motor or battery’s because they don’t know anything about the super SOCO.... maybe more e-scooters as well 

Super Soco TS1200R

ReplyQuote
Posted : 12/12/2018 22:18
SocoRiderUK
(@socorideruk)
Active Member

That happened with my dealer I kept telling him I am certain that the battery is the problem and then he proceeded to say “you have derestricted it yourself though” and keeps mentioning it as if that is the reason why my bike keeps turning off. I even have two batteries and he said one day to bring in my bike to get it tested out and I said can’t you use the faulty battery on the brand new super Soco here in the store so you know it’s definetly the battery but he said no he needs to call because he doesn’t know what to do if he doesn’t know what the problem is. Super Soco replied straight away but won’t deal with me apart from him and he still won’t contact them for me so I’m stuck lol hoping I can fix it myself without voiding warranty. He keeps leaving voicemails to a number I’m not certain where it was from but he won’t use the form on the website that I was able to use to get an instant reply.

This post was modified 6 months ago by SocoRiderUK
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Posted : 13/12/2018 00:25
SocoRiderUK
(@socorideruk)
Active Member

I think that sadly the UK version of Super Soco aren’t as helpful as the European ones. The person who contacted me was one from supersoco.co.uk that only deal with UK and has his UK address at the bottom which made me now realise they are almost entirely separated from the people from the European Super Soco once the bikes are here and they even have a separate website for the bikes. After seeing how they help with people in Europe it seems very different to the UK because the ones here wouldn’t allow me to check the battery myself without voiding the warranty and said they will only deal with my dealer who won’t contact them making it much harder than it would be if I got a super Soco in the EU and needing a part replacing. I thought it was just Super Soco doing this and not helping however they are like an extension for the UK run by people here and not actually at Super Soco who would probably fix this. Does anyone know if the EU version will still be able to help even though I bought it in the UK?? Thanks. (puntofato sorry I have been trying to appeal against a ticket I somehow got a ticket for parking my bike outside my flat because it doesn’t have its own garage even though I do it every day and bikes in the UK don’t need to display tickets since they would just get stolen and put on other cars or the wind would blow them away)

This post was modified 6 months ago by SocoRiderUK
ReplyQuote
Posted : 13/12/2018 00:46
SocoRiderUK
(@socorideruk)
Active Member

If I remember correctly mine also has a 98 while flashing the warning symbol. This is when my battery turns off and stops providing power to accelerate and you see the bar to the the bottom even if on full throttle. Luckily if my bike is going fast enough the electricity generated from the spinning wheels actually provide enough power to keep the headlights, screen and indicator on for me however if I am too slow while the incident happens and it doesn’t product enough power before the battery starts to kick in again, the bike turns off and requires the key fob to be pressed to unlock and restart and this is when the danger really starts. I found out that the wheels on the Super Soco like car wheels are also used to slightly provide more power to the battery from the generated electricity by unplugging the battery about 30 mph on a big open road and the bike actually stayed for a long period of time

ReplyQuote
Posted : 13/12/2018 01:10
patjepatatje
(@patjepatatje)
Eminent Member

So right, the dealers only know how to replace spare parts ( which you have to wait 14 days for: ( )

ReplyQuote
Posted : 13/12/2018 06:41
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