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[Solved] Super Soco App  

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SocoRiderUK
(@socorideruk)
Active Member

I downloaded the app and made an account however to add my bike to the app it asked for either the QR code or manually typing in the serial number of the bike. I haven’t been able to find this number at all and it said that the bottom of the box the keys came in should have the number on it but mine is all black with no number so maybe this is for the boxes of other countries. Is there anywhere else I can find the serial number because I don’t have the QR code to scan and I would love to be able to diagnose the bike at home and also be able to lock/unlock it from the app since sometimes both of my keys have trouble locking/unlocking my TS. Sometimes it works fine from over 10 metres away and I hear the sound but it’s very common for the key to stop working even when I’m right next to the bike. I tried taking the keyfob off the key ring in case it was blocking a signal but that didn’t help either. After pressing unlock about 20 times I do manage to always turn the bike back on or lock it. So in case I am far from home and the key fully stops working, the app can be a lifesaver.

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Posted : 21/12/2018 01:07
JonSnow
(@jonsnow)
Eminent Member

There is already a topic on this matter. 

Currently the connectiob is not possible in EU. 

We’re waiting for a solution 🙁

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Posted : 21/12/2018 11:21
SocoRiderUK
(@socorideruk)
Active Member

That’s a shame I tried the virtual version and it seemed really good. Is China’s version the only one with working serial numbers then or is there another problem with the app because for my country it only just showed up on the App Store. If there is a 16 digit serial number on the EU bikes would you be able to show me where it is?

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Posted : 21/12/2018 12:17
supersoco Amsterdam
(@supersoco-amsterdam)
Eminent Member

Yep at the moment only the Chinese version is working, the European versions are missing the Bluetooth module which containse the 16 digits number. So no communication between the app and bike, sadly

Owner of a SS TS Limited edition🏁

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Posted : 21/12/2018 13:51
SocoRiderUK
(@socorideruk)
Active Member

That’s disappointing I hope they manage to fix it very soon. Thanks

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Posted : 21/12/2018 21:34
targaryen
(@targaryen)
Moderator Moderator

We should start making attention because if we don’t say nothing they won’t hurry up with the modules. Post it on their Instagram / Facebook / Twitter and put 1 star on the super soco app. At some point this will draw attention.

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Posted : 11/01/2019 07:36
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