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Super soco app UK is now WORKS  

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targaryen
Posts: 147
(@targaryen)
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Joined: 2 years ago

The dealer don’t have information about modules which is really sad for us users.

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csabz
Posts: 7
(@csabz)
Active Member
Joined: 4 months ago

TL;DR:

I got it "working", but so far no diagnosis and incorrect GPS coordinates. Only the battery % report seems working.

Longer desc:

I have a TC Max registered in the UK with a 69 plate (meaning was registered after 2019.09.01.).

I had to do the followings to "get" it work (I'll describe the quotes):

Try 1) downloaded the app from appstore to iphone, scanned QR code, recognized that it's a TC Max based on the ECU number.

Then I had to click on the activate button, which should activate the sim in the bike (24 months is free if I remember correctly).

Then it asked me to "Turn off the 'Air Switch' for 5 mins and try again, or wait 10+ minutes". 

Don't know what is the air switch, so I used the kill switch. Turned back on after 10 mins, waited another 10+ mins, nothing. In the app I was getting that the bike got disconnected for more than 30 mins and take the bike somewhere where is better reception.

Try 2) Deregistered the bike from the app, re-added it. Same error.

Deleted the app from my phone, reinstalled it, logged in and the bike was still assigned to my account and finally the battery % appeared. It was matching with the reading on the bike.

Problems: 

- GPS was off like 30 miles. I was stationary in front of my house, but the minute by minute GPS update said, I'm riding the bike next to Coventry (I live in London :P).

- Diagnosis was running, without error, but nothing came back.

It was late at this point, so didn't take out the bike for a ride to see if the battery % will change.

I parked back the bike (underground) and the GPS updates stopped, so it seems that I'm connected to the correct bike. Diagnosis started to send messages, that it cannot find the bike (before it was just running and no results).

 

I'm going to test a bit more for the next days.

 

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FCFanBoy
(@fcfanboy)
Joined: 1 year ago

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Posts: 56

@csabz

It is pretty much the same procedure on the Android version. I presume you had to setup an account and supply a password to allow login to the server.

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FCFanBoy
Posts: 56
(@fcfanboy)
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Joined: 1 year ago

Found another interesting feature today. The SIM/GPS module works with the main battery removed so it must have it's own backup power source. This means that GPS location and 'Unusual Vibration' alerts still work which is handy anti-theft/recovery protection.

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csabz
Posts: 7
(@csabz)
Active Member
Joined: 4 months ago
Posted by: @fcfanboy

Found another interesting feature today. The SIM/GPS module works with the main battery removed so it must have it's own backup power source. This means that GPS location and 'Unusual Vibration' alerts still work which is handy anti-theft/recovery protection.

Hmm... that's very interesting. When I remove the battery, the alarm turns off as well.

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FCFanBoy
(@fcfanboy)
Joined: 1 year ago

Trusted Member
Posts: 56

@csabz

I thought so when I moved the bike both out of and back into the garage today. I got 3 messages per move almost immediately all with approximately correct time.

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csabz
(@csabz)
Joined: 4 months ago

Active Member
Posts: 7

@fcfanboy

I'll test this tomorrow. Thanks for the info!

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FCFanBoy
(@fcfanboy)
Joined: 1 year ago

Trusted Member
Posts: 56

@csabz

Yes, turning off the breaker switch or removing the battery does disable the alarm for obvious reasons.

Further testing of the backup GPS/SIM power source shows it only contains enough juice to maintain server connection for approximately 36 hours as shown in the image below (personal details removed).

Screenshot 20191213 144644 com.supersoco.soco

 

 

Obviously once the main battery is re-installed and the bike is powered up for a few minutes the app displays the correct current information ie SoC and location etc.

Please note that I am referring to the Android version of the app as I have no way to test the IOS version so cannot verify if it provides the same features.

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csabz
(@csabz)
Joined: 4 months ago

Active Member
Posts: 7

@fcfanboy

I can confirm this. I have the same. 

 

Also, today the diagnose option worked as well, but the bike is still sending wrong GPS coordinates. I was in Chiswick today and according to the app, I was still close around Coventry :\

 

I believe I will have to buy a MoniMoto MM1 GPS tracker, because the factory stuff is kinda unreliable :\

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FCFanBoy
(@fcfanboy)
Joined: 1 year ago

Trusted Member
Posts: 56

@csabz

Weird, mine is pretty much spot on. At home and at work it shows the correct location or at least the correct grid square.

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csabz
Posts: 7
(@csabz)
Active Member
Joined: 4 months ago
Posted by: @fcfanboy

Weird, mine is pretty much spot on. At home and at work it shows the correct location or at least the correct grid square.

I'll try to go back to the shop, I bought from and ask if he can ask help from the distributor.

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