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Connection between the app and GPRS module

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LazyBear
Posts: 28
Topic starter
(@lazybear)
Eminent Member
Joined: 4 years ago

Even if the GPS/GSM module wasn't installed on my CPX when I received it, the reseller sent it to me a few months later, and as my CPX was on maintenace yesterday, I had it installed properly by the reseller. Here's my feedback :

- The Super Soco app was able to scan the bar-code and pair it with the module instantly.

- When mounted on the CPX and turned on, the module was able to connect to the GSM/GPRS network, to get a position from the GPS, read the battery charge level, and send it all to the app on my phone with no problem (the picture shows a TS instead of a CPX, but it doesn't matter).

- At last, the clock on the dashboard finaly displayed the correct time.

- When going back home, the app tracked my trip accurately, giving me information such as mileage, time and average speed. All good!

 

At home, my CPX is parked underground in a garage box. So, no signal there. The app is displaying an error message, saying that the module has lost connection for more than 30mn, which is normal.

The bad surprise came this morning when I took the CPX to take my son to school. It's a 20mn trip in the city, and when we arrived at the school, I checked the app : still the same message. I came back home (20mn more) : no connection.

That seems a little weird since the connection was quick when the module was first installed and turned on by the reseller yesterday. Both GSM and GPS signals seemed to be strong enough.

Has anyone else experienced the same?

Have a nice day!

12 Replies
1 Reply
(@the1gen)
Joined: 2 years ago

New Member
Posts: 2
Posted by: @lazybear

Even if the GPS/GSM module wasn't installed on my CPX when I received it, the reseller sent it to me a few months later, and as my CPX was on maintenace yesterday, I had it installed properly by the reseller. Here's my feedback :

- The Super Soco app was able to scan the bar-code and pair it with the module instantly.

- When mounted on the CPX and turned on, the module was able to connect to the GSM/GPRS network, to get a position from the GPS, read the battery charge level, and send it all to the app on my phone with no problem (the picture shows a TS instead of a CPX, but it doesn't matter).

- At last, the clock on the dashboard finaly displayed the correct time.

- When going back home, the app tracked my trip accurately, giving me information such as mileage, time and average speed. All good!

 

At home, my CPX is parked underground in a garage box. So, no signal there. The app is displaying an error message, saying that the module has lost connection for more than 30mn, which is normal.

The bad surprise came this morning when I took the CPX to take my son to school. It's a 20mn trip in the city, and when we arrived at the school, I checked the app : still the same message. I came back home (20mn more) : no connection.

That seems a little weird since the connection was quick when the module was first installed and turned on by the reseller yesterday. Both GSM and GPS signals seemed to be strong enough.

Has anyone else experienced the same?

Have a nice day!

Hello,

 

I picked up my new CPX from the dealership yesterday but my dealer has no idea about the application/GPS,GSM module, even thought it is mentioned literally everywhere (in manual, local website, international website, etc)

 

How can I can check if I have the module installed on the vehicle?

 

Is there a contact for the manufacturer to help me? Since the dealer keeps saying there is no app for the CPX that I bought.

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Javi
Posts: 86
 Javi
(@javi)
Estimable Member
Joined: 4 years ago

I will say that my CPX also sleeps in an underground garage without signal coverage. The bike is quite lazy for connecting and getting the GPS position when driving even if I am in a riding or parking in a building-free zone 🙁

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2 Replies
LazyBear
(@lazybear)
Joined: 4 years ago

Eminent Member
Posts: 28

@javi I see... What I don't understand is why it was so quick to get 1/the GSM connection and 2/the GPS position when the Super Soco dealer turned it on, and that it can't reconnect after 45mn now. I could understand that depending on the hardware quality, the GPS can sometimes take some time to get a decent position, but the GSM connection should be instant.

Do you disconnect the battery during the night to charge it in your home? Or is your module always powered?

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Javi
 Javi
(@javi)
Joined: 4 years ago

Estimable Member
Posts: 86

@lazybear

I do not disconnect the baterry. As I have two batteries I always keep one in the bike. I only switch off the main switch a few seconds for removing or installing batteries.

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idriccardo
Posts: 1
(@idriccardo)
New Member
Joined: 3 years ago

Hello

 See you this error?

 

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LazyBear
Posts: 28
Topic starter
(@lazybear)
Eminent Member
Joined: 4 years ago

No, I don't have this error, I don't know what it means, sorry

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dobis
Posts: 5
(@dobis)
Active Member
Joined: 2 years ago

Hello.

I bought my CPX a month ago and I see a TS model on the app and the VIN is empty. I told my dealer, he took my details and a screenshot of the mobile, but no response so far. ?
Are there more people with the same problem?

About the problem that there is no signal it happened to me when I uninstalled the app v1.7.1, I tried the link of the app in the manual (it is version 4.4.1 but it is in Chinese) and finally I reinstalled v1.7.1)

After that I got the same connection lost message and couldn't resolve it until I turned the main switch off/on.

For example, now in an underground garage there is GSM signal but obviously there is no GPS signal.

Greetings.

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