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Just stoped connecting to the app

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Lou25uk
Posts: 46
Topic starter
(@lou25uk)
Trusted Member
Joined: 3 years ago

Hi all sorry if I’m asking a question that has all ready been asked but my bike has  just stopped connecting to my app never had a problem before have tried reboot the phone and discovered the bikes battery but still not working is there Anything else I can try any suggestions appreciated thanks 

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14 Replies
RZEE
Posts: 40
 RZEE
(@rzee)
Eminent Member
Joined: 2 years ago

Your 2 year subscription ended ?

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1 Reply
Lou25uk
(@lou25uk)
Joined: 3 years ago

Trusted Member
Posts: 46

It started working again last week but stopped working again the other day so how do I renew my subscription I’ve looked in all my paperwork that came with the bike no mention of having to renew any subscription

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Lou25uk
Posts: 46
Topic starter
(@lou25uk)
Trusted Member
Joined: 3 years ago

I have  2 tc max the one that has stoped connecting to the app is only 12 months old so I’m a bit confused unless my subscription started when I bought my other bike and I can’t find Any information on how to renew the subscription 

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Mr Muffin Man
Posts: 2
(@mr-muffin-man)
New Member
Joined: 1 year ago

Hi there , my app recently updated and the battery is also incorrect at 19% all the time even when my bike is charged. Its most likely a but in the app and we probably just have to wait for another update or just downgrade to the previous working version.

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RZEE
Posts: 40
 RZEE
(@rzee)
Eminent Member
Joined: 2 years ago

There seems server issues ongoing atm. 

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